Process digitalization
Administrative and sales processes were moved into a single, digital environment.
Case study · Centrum Medyczne Damiana Patient Flow
Central CRM system for patient service
Central CRM system for patient service
Patient Flow_
We designed and implemented the central Patient Flow CRM system, which brings together data, processes, and patient communication in a single environment. The solution supports reception and call center staff in handling leads, appointments, requests, and sales processes, automates repetitive tasks, and integrates data with other systems used within the organization. The system is continuously developed with new features and integrations, responding to the organization's changing needs.
Trusted by_
01 · Client
Who was behind the project_
Centrum Medyczne Damiana is one of the most recognizable networks of medical facilities in Poland, offering comprehensive healthcare, diagnostics, and specialist consultations. As medical services evolved and patient expectations grew, Damian needed a technology partner who could help develop modern, scalable, and intuitive digital solutions — supporting both patients and facility staff. That partner became Veloce.
02 · Technologies
One system to handle the entire patient process_
CRM Patient Flow was designed as a central environment supporting reception and call center staff in patient service, sales, communication, and the execution of administrative processes. The system integrates data from multiple sources, automates repetitive tasks, and provides access to up-to-date information in one place.
Backend
C# / .NET REST MSSQL
Frontend
Vue.js
Veloce Products
V.API
Veloce team on the project
9 specialists dedicated to Centrum Medyczne Damiana
Architect ×1
Frontend Developer ×3
Backend Developer ×5
Average experience 5+ years
Way of working SCRUM
03 · Solution
One system. Many patient service processes_
CRM Patient Flow was designed as a central tool supporting the daily work of reception and call center staff.
Key areas of the system:
handling patient leads and requests
handling sales processes
handling the complaints process
managing communication with patients
handling appointment-related processes
access to up-to-date patient data
handling patient consents
reporting and data analysis
communication and information flow between facilities
automation of administrative processes
04 · Benefits
What Centrum Medyczne Damiana gained with
What Centrum Medyczne Damiana gained with
CRM Patient Flow_
Automation of patient service
The system reduces the number of manual tasks and supports staff in carrying out repetitive processes.
Faster work for reception and call center
Central access to information makes it possible to complete tasks related to patient and lead handling more quickly.
Access to up-to-date data
Integrations with other systems provide access to current information about patients, consents, and appointments.
Smoother communication between facilities
Data centralization makes collaboration and the flow of information between individual units easier.
Reporting and analysis
The system makes it possible to generate sales, performance, and evaluation reports and to analyze service and sales processes.
05 · Integrations
CRM Patient Flow connected to the organization's systems_
One of the key elements of the solution is the integration of CRM Patient Flow with the existing ecosystem of systems and tools.
01
Contact forms
Automatic import of requests from CMD and Medicover contact forms, allowing new requests to go directly into the handling process.
02
SMS communication
An integration enabling SMS messages to be sent to patients as part of ongoing processes.
03
Patient data
Retrieving up-to-date patient data from other CMD systems and periodic synchronization of information.
04
Patient consents
Retrieving current patient consents, so that staff can use up-to-date information during service.
05
Appointments
Retrieving the current list of appointments for a given doctor for the purposes of appointment cancellation and confirmation processes.
06
Further development and E-mail
Integration with mailboxes enabling message retrieval and statistics on messages sent to patients.
07
Authorization
The ability to log in to the Patient Flow system using domain credentials, providing convenient access for users within the organization.
06 · Words from our clients
Words from Medicover_
" Veloce Software is one of the best, long-term suppliers supporting us technologically in developing healthcare services. Implementations are carried out with great sensitivity to the specifics of this area — they don't disrupt patient care or the functioning of facilities."
07 · Case studies
What we delivered in numbers_
Three implementations that best show how we work — from the first conversation to systems serving millions of users.
08 · Let's talk
Let's talk about your project_
Within 24 business hours we will get back to you with a proposal for an initial, no-obligation consultation. We don't sell — we advise. This is the first step to understanding whether Veloce is the right partner for your organization.
- A free 30-minute consultation with a senior developer and business analyst
- An initial assessment of feasibility, technology, and approximate budget
- NDA signed before any discussion of your business details
- No sales pressure — you can simply make use of our expertise
Direct contact_